- FAQ -
- Q1:Can I get a sample?
A: Of course. For most products we can provide you a free sample, while the shipping cost should undertake by your side.
- Q2:What’s your MOQ?
A:Mostly our MOQ is 25kg, while sometimes we accept less quantity like 100g on the condition that a sample charge is 100% paid.
- Q3:Do you accept VISA business credit card ?
A:Sorry we don’t accept VISA credit card,we’d like to accept T/T, Western Union or Paypal or Secure Payment (Alibaba).
- Q4: What’s your delivery time?
A:We will make delivery within 3 to 5 days after payment confirmed (Chinese holiday are not included).
- Q5:How long does it take to the goods arrived ?
A:It is Depending on your location,
For small order, please expect 5-7 days by DHL,UPS,TNT, FEDEX, EMS.
For mass order, please allow 5-8 days by Air, 20-35 days by Sea.
- Q6:How do you treat quality complaint?
A:First of all, our QC department will do strict examination of our export products by HPLC, UV, GC , TLC and so on in order to reduce the quality problem to near zero. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.
